Before login, you need to download the Mega888 app and open the game app through our website and login directly.
If you worry can’t find us, you can add our website to the phone without visit the website.
Problem: Most common is entering wrong username or password.
Solution: Double check your login credentials. Make sure Caps Lock is off and you are typing correctly. If you forgot password, use 'Forgot Password' to reset.
Problem: Your account is suspended due to terms and conditions.
Solution: Contact Mega888 customer support to know the reason and if your account can be reactivated.
Problem: Unstable or slow internet.
Solution: Make sure you have stable internet. Try to restart your router or use different network.
Problem: Sometimes Mega888 server is down for maintenance and you can’t login.
Solution: Check Mega888 website or official social media for maintenance announcement. Wait for maintenance to end before login again.
Problem: Using old app version will cause login issues.
Solution: Update app to latest version from Mega888 website or your app store.
Problem: Mega888 app not compatible with your device
Solution: Make sure your device meets the minimum requirement to run Mega888 app. Try to use different device if the issue persist.
Problem: Your device firewall or security setting is blocking the app.
Solution: Adjust your firewall and security setting to allow Mega888 app to run. You might need to add the app to your trusted list.
Problem: Logging in Mega888 from multiple devices at the same time will cause login conflict.
Solution: Make sure you logout from other devices before login to a new one. Mega888 only allow one active session per user.
Problem: Corrupted cache files will affect the app functionality.
Solution: Clear Mega888 app cache. You can do this through your device setting under app management.
Problem: Suspicious activities or hacking will lockout your account temporarily for security reason.
Solution: If you think someone has access your account, change your password and contact Mega888 customer support.