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Frequently asked questions
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Our live chat is quick and easy. You don’t need to wait long to get help. Our customer service available 24 hours a day, 7 days a week.
Our AI in live chat is smart and helpful. It can solve 80% of problems you might have, like questions about games or account issues. The AI gives answers that are more accurate than human agents most of the time, so you get the right help fast.
If the AI can’t fix your issue, don’t worry. The live chat will connect you to a human agent. They will take care of the remaining 20% of problems that need extra attention.
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